Terms & Conditions

Last updated 12 March 2026

These terms apply to bookings made with Tidal Veranda Hospitality Limited and to the use of this website. Where you booked through an agent, their cancellation terms apply instead of ours — check them, because they are usually stricter.

1. Who you are contracting with

Tidal Veranda Hospitality Limited, NZBN 9429051764023, 112 Marine Parade, Mount Maunganui, Tauranga 3116, New Zealand. In these terms "we" and "the hotel" mean that company, and "you" means the person whose name the booking is in.

2. Bookings and deposits

• A booking exists when we send a written confirmation with a reference number, not when you submit an enquiry.
• A deposit of one night's rate is taken at the time of booking. The balance is settled on departure.
• Rates are in New Zealand dollars and include GST. Rates are per room per night unless the confirmation says otherwise.
• The person who books must be 18 or over and must be staying in the room.
• We may ask for a credit card imprint at check-in to cover incidentals. It is released on departure.

3. Cancellation

If we have to cancel — a flood, a fire, something structural — we will find you a room of equivalent standard nearby, pay the difference in rate for the nights booked, and get you there. If we cannot, everything you have paid is refunded in full.

4. Arrival and departure

• Check-in from 3:00pm. Check-out by 11:00am.
• Late check-out to 1:00pm is often possible and is confirmed on the morning, not in advance. In January it usually is not possible.
• Reception is staffed 24 hours; there is no such thing as arriving too late.
• Luggage can be left with us before check-in and after check-out on the day.

5. House rules

• Smoking and vaping are not permitted anywhere indoors, including verandas attached to rooms. A NZ$350 cleaning charge applies where a room has to be taken out of service.
• Noise. Quiet between 10pm and 7am. We will ask once.
• Guests not registered in a room may visit until 10pm and are the responsibility of the person who booked.
• Pets. Assistance dogs are welcome anywhere in the hotel. Other animals cannot be accommodated.
• Damage. You are responsible for damage caused by you or your guests, charged at the cost of repair and nothing more.
• Beach gear. Boards, bikes and wet things go in the store off the car park lift, not in the room and not in the lift.

6. Packages

• Package rates require the minimum number of nights stated and are not available on excluded dates, which are listed with each package.
• One package per booking. Packages cannot be combined with each other or with an agent's discount.
• Inclusions — breakfast, a treatment, a dinner — have no cash value and are not refundable if unused.
• Where a package includes gaming credit: it is a single fixed amount, issued once at the cashier's desk in The Rangataua Room, on production of photo identification confirming the holder is 20 or over. It is not redeemable for cash, not transferable, not able to be topped up, and it expires at check-out. A guest who does not want it may take the equivalent off the room rate instead.

7. The Rangataua Room — conditions of entry

• Entry is restricted to persons aged 20 years or over. Photo identification is required and entry is refused where age cannot be established.
• Entry is a licence, not a right. We may refuse or withdraw it — with or without giving a reason — including for intoxication, aggression, cheating, refusing to show identification, or breaching an exclusion.
• Smart casual dress applies after 6pm. Photography and filming are not permitted on the gaming floor.
• The room is under continuous CCTV surveillance, as the law requires.
• All gaming is conducted under the Gambling Act 2003 and the rules of each game, which are available from the cashier on request.
• We do not offer credit, cash cheques, or permit lending between guests.
• Self-exclusion is available at any time — see Host Responsibility.

8. This website

• Content is provided for information. We keep prices, hours and descriptions current, but they may change; the rate quoted in your written confirmation is the one that binds us.
• Photographs of rooms are of a room of that category, not necessarily the one you will be given.
• Text, photographs and design on this site belong to us or are licensed to us. Please do not reproduce them commercially without asking.
• Access to this site is restricted to visitors aged 20 and over.
• We do not operate, host, promote or accept any form of remote or interactive gambling. Any website offering gambling in our name is not connected with us.

9. Liability

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where you are dealing with us as a consumer. Those rights sit above anything written here.

Subject to that: we are not liable for property left in public areas, for the acts of independent operators the concierge books on your behalf, or for interruptions caused by events outside our control. Valuables should go in the room safe or be left at reception, where they are covered.

10. Law

These terms are governed by New Zealand law, and the New Zealand courts have jurisdiction. Where a dispute reaches us first — which is preferable for everybody — the General Manager will answer within five working days.

11. Contact

Tidal Veranda Hospitality Limited · 112 Marine Parade, Mount Maunganui, Tauranga 3116 · +64 7 575 2840 · [email protected] · NZBN 9429051764023